Did your PlayHQ score data JUST STOP flowing

Did your PlayHQ score data JUST STOP flowing?

This is fix applies to Scoreboards that have had PlayHQ flowing earlier in the day
  1. No PlayHQ scores appearing on your scoreboard? (or Frogbox)
  2. You've already gone to www.playhq.com and checked your game online?
    1. The scores online are also NOT updating
  3. What device is the "Scorer" using? Laptop, tablet, phone?
    1. On that device you need to reset the internet connection!
      Even if the internet is already connected.
Follow these easy steps
  1. Turn OFF the wifi 
    1. You CAN still score offline. You will NOT lose your scores doing this.
    2. To double-check. We are talking about the Scorer's device. NOT the scoreboard PC.
  2. Wait about 10 seconds
  3. Turn ON the wifi again
  4. Almost immediately you should see scores updating (on the Scoreboard & online)
    1. Call Solid on 03 9708 2992 if you have no luck
      We can login to your scoreboard PC and diagnose further.



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